Orders are filled in order of receipt. Shipping times vary seasonally. Internet orders are processed within 2-3 days not including Saturday and Sunday. Please allow 5-7 days after the order is filled for all items shipped UPS Ground. Additional shipping options are also available. Saturday delivery is not available. Please call if immediate assistance is needed. 

If you have any questions or concerns about your shipment, please call us at 1-800-359-2917 or email us at Our normal hours of business operation are Monday-Friday from 8:00 am to 5:00 pm Eastern Standard Time. 

• A Non-Sufficient Funds fee of $35.00 will apply to all returned checks.

• Shipping: Freight charges are billed with your merchandise. Merchandise is F.O.B. Pierceton, IN. Our preferred carrier is UPS.

• Claims: Claims for defective merchandise or shipping damage must be made within 10 days of receipt of merchandise.

• A Stephan RGA number must accompany all returned goods. RGA numbers must be issued within 10 days of date of invoice. A 15% restocking fee will be charged on returned merchandise and refused shipments. Stephan Baby does not pay freight on returns.