Stephan Baby

800.359.2917

Toll Free number

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Shipping

Orders are filled in order of receipt. Shipping times vary seasonally. Internet orders are processed within 2-3 days. Please allow 5-7 days after the order is filled for all items shipped UPS Ground. Additional shipping options are also available. Saturday delivery is not available. Please call if immediate assistance is needed. 

If you have any questions or concerns about your shipment, please call us at 1-800-359-2917 or email us at orders@stephanbaby.net. Our normal hours of business operation are Monday-Friday from 8:00 am to 5:00 pm Eastern Standard Time. 

• A Non-Sufficient Funds fee of $35.00 will apply to all returned checks.

• Shipping: Freight charges are billed with your merchandise. Merchandise is F.O.B. Pierceton, IN. Our preferred carrier is UPS.

• Claims: Claims for defective merchandise or shipping damage must be made within 10 days of receipt of merchandise.

• A Stephan RGA number must accompany all returned goods. RGA numbers must be issued within 10 days of date of invoice. A 15% restocking fee will be charged on returned merchandise and refused shipments. Stephan Baby does not pay freight on returns.

25 Amazing Years!

 

2012 marks Stephan Baby's 25th year in the Baby Gift business!
It is because of our loyal customers and dedicated staff that we have managed to achieve this goal, and we look forward to serving you for another 25 years! ....Read more