Frequently Asked Questions

Q: I just registered on your website as a Wholesale Customer, but I am unable to log in. What's going on?

A: Because we offer wholesale pricing to certified customers, each registration needs to be verified before we can activate your account. On weekdays during business hours this happens fairly quickly. Unfortunately, if you register on our site during a weekend or after normal 8am-5pm business hours, there may be a delay in activating your account. Please call us at 1-800-359-2917 if you have any questions or need your wholesale account activated.

 

Q: What happens if my child bites the ice cube from my Boo-Bunnie® Comfort Toy and swallows the water?

A: The cube is filled with distilled water, so the child will be fine. We test these cubes and the water inside to ensure they are safe for your little one!

 

Q: Why are your prices so reasonable?

A: Because our mark ups are lower than most other importers. When we find a product with good savings we pass that onto our customers.

 

Q: Are all of these products original designs?

A: Most are Stephan original designs; however, some are available to any manufacture importer.

 

Q: Are your plush toys baby safe?

A: Yes, all of our plush toys are completely baby safe. The eyes, nose and mouth are embroidered onto the animal to ensure safety. There also many quality control checks at the manufacture level. All plush toys and rattles can be washed and still maintain their quality. We test all of our toys according to the strict standards of the CPSIA.

 

Q: Please explain the tradition of keepsake Bibles and bonnets.

A: This is a time-honored tradition. When a baby receives a bonnet or Bible as a gift, it is kept through the years. When the child is ready for marriage she will carry the Bible or bonnet (bonnet changes to a handkerchief for baby's wedding day) with her bouquet. If the baby is a boy, he will give the Bible or bonnet to his bride.

 

Q: How do I place an order?

A: You can place an order directly online by setting up an account, you can call us at 1-800-359-2917, OR you can fax in your order to 574-594-2215!